IT Desktop Support Specialist

2 days ago


Singapore MyCareersFuture Full time

**Job Summary**

MyCareersFuture is seeking a highly skilled Desktop Engineer to join our team. As a Desktop Engineer, you will be responsible for providing exceptional IT end-user support, ensuring seamless integration and alignment of support services with our overall IT strategies and initiatives.

**Key Responsibilities:**

  • Provide timely and effective IT end-user support to ensure minimal downtime and maximum productivity.
  • Develop and maintain Standard Operating Procedures (SOPs) and documentation to ensure consistency and efficiency.
  • Collaborate with other IT teams and stakeholders to ensure seamless integration and alignment of support services.
  • Monitor and report on Service Level Agreement (SLA) related to desktop support service levels, team productivity, and customer satisfaction.
  • Serve as the primary point of contact for escalated service recovery issues and complex problem resolution.

**Requirements:**

  • Strong technical skills and knowledge of desktop operating systems and applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.


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