Technical Service Coordinator

3 weeks ago


Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Role Overview

In this role, you will be responsible for managing end-to-end customer service and support activities for a leading technology company in the semiconductor industry.

Key Responsibilities
  • Provide customer-facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support.
  • Manage customer expectations in respect to supply/demand and other related issues and escalate when necessary.
  • Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance, analyze data, identify trends and submit RMA requests when needed.
Requirements
  • Computer proficiency with Microsoft suite of products (Excel, Word, PPT, MS Teams).
  • Experience of Oracle ERP, Salesforce, Rapid Response, Demantra.
  • Demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures.
  • Requires minimum 3 years related experience in Customer Service in a technology-oriented industry, Semiconductor industry.
What You Need To Know

This is a 6-month contract position. The estimated salary range for this role is up to SGD 4000 per month depending on experience.



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