IT Infrastructure Specialist
4 weeks ago
Job Title: IT Infrastructure Specialist
Job Summary:
The IT Infrastructure Specialist will be responsible for maintaining and managing Microsoft services, including Active Directory, Azure AD, Intune, and O365. The successful candidate will ensure these services operate optimally and securely, with cyber security best practices.
Key Responsibilities:
- Maintain and manage Microsoft services, including Active Directory, Azure AD, Intune, and O365.
- Work closely with internal stakeholders and external vendors to efficiently manage and deliver Infrastructure projects.
- Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
- Develop, update, and maintain comprehensive technical documentation, including user guides, process documentation, and training materials.
- Lead a team of End User Computing (EUC) field engineers, fostering a collaborative and supportive environment.
- Collaborate closely with other IT team members and various departments to ensure the seamless delivery of IT services.
- Stay abreast of emerging technologies and industry trends, and participate in evaluating and implementing new solutions that align with the organization's evolving needs.
- Coordinate with vendors and third-party service providers to resolve issues promptly and ensure the efficient delivery of IT services.
- Provide exceptional customer service and support to internal clients regarding EUC-related concerns.
Requirements:
- A Bachelor's degree in Information Technology, Computer Science, or a related field.
- Advanced knowledge of Microsoft Active Directory, Azure, O365 and Intune, with a minimum of 3 years of hands-on experience in these technologies.
- Microsoft associate or expert certification is preferred.
- Working experience as Microsoft TAC engineer is preferred.
- Experience leading a team of IT professionals is an added advantage.
- Strong troubleshooting and problem-solving skills.
- Excellent oral and written communication skills and interpersonal skills, with the ability to explain complex technical concepts to non-technical users.
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