Community Engagement Manager
1 month ago
Stamford American International School PTE. LTD. is seeking an exceptional Customer Experience Specialist to lead our community engagement initiatives and provide an exceptional customer experience that drives retention of students and increased advocacy of the school.
Job Description:
Key Responsibilities:- Retention and Parent Satisfaction:
- Develop and implement a strategic plan to increase retention within the school through greater community engagement and reduce withdrawals.
- Design and facilitate initiatives that develop and foster relationships within our parent community and deliver parent satisfaction at its maximum, ensuring excellence in delivering best customer experience to our students and their families.
- Engage academic teams in retention initiatives.
- Build and maintain relationships with PTA and country ambassadors to meet cultural and community needs.
- Facilitate transition from grade to grade and grade level connection opportunities throughout the year.
- Manage the Voice of the Parent annual survey, including analysis, outreach, and reporting.
- Withdrawals:
- Process all withdrawals in Dynamics submitted by parents and school leadership, including confirmation with families.
- Annually review the withdrawal process to ensure it meets parent and school needs.
- Manage leaver feedback and reasons for departure, focusing on follow-ups with on-island leavers.
- Community Engagement:
- Manage the Community Engagement Team, providing operational and strategic oversight, people management, and mentorship.
- Work closely with the Parent Teacher Association to increase community involvement.
- Ensure decisions improve overall customer support of the Community Engagement team.
- Set annual strategic goals aligning with the school-wide strategic plan and retention initiatives.
- Events:
- Manage event planning and execution, including operational oversight and people management.
- Review event needs and participate in planning meetings.
- Administration:
- Support management of reporting requirements to track performance against targets.
- Partner with stakeholders to align customer service standards with the school's Strategic Vision and Culture of Care.
- Own relevant community SOPs, including annual review and update.
About Us:
We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. Pre-employment background checks are mandatory, and appointments are subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford's parent organization.
What We Offer:
- An estimated salary of $120,000 - $180,000 per annum, depending on experience.
- A competitive benefits package, including medical insurance and 21 working days of annual leave.
- The opportunity to work in a dynamic and supportive environment.
Requirements:
- 3-5 years of work experience in leadership in a customer service role.
- Highly developed communication, interpersonal, and influencing skills.
- Poised, diplomatic, and highly organized, with the ability to manage multiple high-priority tasks.
- Ability to prepare informative and concise summary reports.
- Proficiency with various software programs.
- Awareness of commercial sensitivity and demands for confidentiality.
- Ability to manage budgets and exhibit fiscal responsibility.
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