Parts Specialist

2 weeks ago


Singapore beBeeCustomerService Full time $4,000 - $6,000
Job Opportunity

The Parts Specialist plays a crucial role in ensuring customer satisfaction and loyalty. This individual is responsible for selling parts over the counter, answering phone calls, and providing information to customers and the service department.

Main Responsibilities:
  • Responding to phone calls and providing retail prices and further information to customers and the service department.
  • Attending to technicians and other customers' inquiries and requests for spare parts at the counter.
  • Issuing request forms for customers' cars as requested by service advisors/technicians via internal systems.
  • Informing the Parts Executive / Parts Supervisor to increase stocking levels based on movement.
  • Ensuring correct parts are issued out to our technicians for repairing at our workshop.
  • Tracking all ordered/special ordered parts and ensuring parts ordered are issued out to the requestor.
  • Coordinating with the service department, body/paint shop, customers, and warehouse for orders and delivery dates.
  • Notifying customers when special ordered parts have been received if parts are ordered directly with the parts department and arranging for collection.
  • Identifying and updating records on returned charged out parts from service department/body shop and checking that they are in good condition for future sales.
  • Maintaining tidiness and cleanliness of workstations and parts mini store.

This role requires strong communication and organizational skills, with the ability to multitask and prioritize tasks effectively.



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