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Hardware Maintenance Specialist

2 weeks ago

Singapore beBeeHardwareMaintenance Full time $40,000 - $80,000
Hardware Maintenance Technician

We are seeking a skilled Hardware Maintenance Technician to perform various hardware maintenance and installation services, as well as basic software support. As a critical member of our team, you will be responsible for providing top-notch technical support to our customers.

About the Role:
The successful candidate will possess excellent analytical skills, with the ability to troubleshoot complex technical issues and provide timely resolutions. You will also be responsible for performing routine preventive maintenance routines, installing modifications to equipment, and capturing detailed customer asset information and data required for invoicing or billing activities.

Main Responsibilities:
  • Manage customer incidents and build working relationships with customers.
  • Analyze and correct technical problems on equipment within assigned customer accounts.
  • Perform periodic preventive maintenance routines and install modifications to equipment.
  • Routine jobs to overhauls and maintenance repair, including modular swaps and unit replacements.
  • Respond to customer calls in a timely manner and perform service verification and customer satisfaction surveys.
  • Capture detailed customer asset information and data required for invoicing or billing activities.