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AppleCare Fraud Investigations Specialist
2 months ago
At Apple South Asia PTE. LTD., we're committed to delivering exceptional customer experiences. As an AppleCare Fraud Investigations Specialist, you'll play a critical role in ensuring the integrity of our security features and resolving complex requests. Your attention to detail and analytical skills will be essential in detecting and preventing fraudulent activity.
Key Responsibilities- Investigate and resolve complex requests related to AppleCare services.
- Develop and maintain effective processes for detecting and preventing fraudulent activity.
- Collaborate with internal teams to ensure seamless communication and high-quality support.
- Protect customer privacy by ensuring the confidentiality and accuracy of their information.
- Identify and communicate trends and patterns to leadership teams.
- Leverage internal resources and analytical research to drive resolutions.
- Proficient in Korean and English to support Korean market and partner with internal teams.
- Minimum of 3 years of experience in customer service or a related field.
- Experience in fraud prevention or a related field.
- SAP knowledge and skills.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment and adapt to changing priorities.
