
Dining Experience Coordinator
6 days ago
We are seeking a highly skilled Chief Service Ambassador to join our team. As a key member of our service team, you will be responsible for delivering exceptional service to our guests and creating a memorable dining experience.
- Key Responsibilities:
- Provide smooth and efficient service at the Bar/Restaurant ensuring that standards are met at all times.
- Present menu/drinks list, answer inquiries, and make suggestions regarding food, beverage, and service to guests.
- Take orders & serve food and beverage to guests according to the established sequence & procedures.
- Fully conversant with all aspects of the POS.
- Ensure all food and beverage items, equipment, and other facilities in the Outlet are maintained according to the Operation Manual requirements.
- Constantly strive to satisfy all guests that patronize the Outlet.
- Take guest orders and serve items without unnecessary delay.
- Familiar and have good knowledge of the Outlet's Menu and Wine List.
- Upsell beverage to increase revenue.
- Report any difficulties or problems to Supervisor/Assistant Manager for a solution or follow-up actions.
- Maintain par stocks of beverages and guest supplies.
- Prepare mise-en-place according to requirement and operation needs.
- Clear counters or tables.
- Prepare and serve all beverages as requested.
- Assist in setting up/decorating the Outlet according to theme during special promotions or occasions.
- Ensure all beverage stock is kept in proper storage under the appropriate temperature.
- Ensure all glasses are well polished.
- Assist in Bar stock inventory and maintain an accurate inventory record.
- Submit request for replenishing beverage items in the Bar.
- At least 2 years of working experience in a bar/related field required for this position specializing in Food/Beverage services.
- Excellent Bartending skills.
- Well-developed knowledge of wines and other beverages.
- Guest driven & friendly.
- Attention to detail is essential.
- Team player, who values teamwork, has good team-building skills, and can communicate effectively with all levels of employees.
- Positive, motivated, passionate, and seeks opportunities to be multi-skilled and trained.
- Good personal grooming & personal presentation.
- Opportunities are available for rapid career progression.
- Able to work split-shifts, weekends, and public holidays.
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