Hotel Operations Lead

4 days ago


Singapore ROYAL PLAZA Full time

Royal Plaza seeks an experienced Hotel Operations Lead to oversee front office operations, driving guest satisfaction and team performance.

The successful candidate will report directly to the Guest Services Manager and assume full ownership of hotel operations, working closely with other departments to deliver exceptional guest experiences. Key responsibilities include:

  • Rotating shifts across a 5-day week, 12 hours per shift, ensuring seamless coverage and prompt issue resolution.
  • Managing the executive lounge, including breakfast, High tea, and evening cocktail services, which includes serving alcohol.
  • Leading the team to provide personalized, sincere, and lovable guest experiences at every touch point.

Candidates should possess a minimum of 2 years' experience in similar roles, demonstrating dynamic leadership, excellent interpersonal skills, and the ability to work independently under tight time constraints. Strong problem-solving skills, knowledge of OPERA systems, and excellent communication skills are highly desirable.

This is a unique opportunity for an ambitious individual to take on a challenging role within the Royal Plaza team, contributing to the delivery of exceptional hospitality services. The estimated salary for this position is $55,000 - $65,000 annually, depending on experience and qualifications.

Royal Plaza offers a competitive compensation package, including benefits and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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