Mainframe Applications Support Specialist

4 weeks ago


Singapore 11112 Citibank, N.A. Singapore Full time

Job Summary:


Citi Singapore is seeking an experienced Application Support Senior Analyst to join their Security Services - Production Support Department.



About the Job:


This role involves providing technical and business support for users of Citi Applications, ensuring perfect 24/7 support of our franchise critical applications.



Main Responsibilities:



  • Provide technical and business support for users of Citi Applications, including quick resolutions to app issues and driving stability, efficiency, and effectiveness improvements.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform same day risk reconciliations, start of day checks, continuous monitoring, and regional handover.
  • Develop and maintain technical support documentation and identify ways to maximize the potential of the applications used.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensure that storage and archiving procedures are in place and functioning correctly.
  • Review and develop application contingency planning to ensure availability to users.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing, and deployment into production.


About You:



  • You have experience in a Mainframe Application support role and are familiar with installing, configuring, or supporting business applications.
  • You have experience with some programming languages and a willingness/ability to learn.
  • You can adjust quickly to changes and re-prioritization.
  • You have effective written and verbal communications skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • You demonstrate analytical skills and knowledge/experience of problem Management Tools.


Technical Skills:


You have strong experience in Mainframe and other technologies, including COBOL, CICS, JCL, VSAM, DB2, Scheduling: TWS/CA7/Control M, Librarian: Changeman/Endeavor, Utilities: STROBE, OMEGAMON, REXX, EasyTrieve, Selcopy, FAVER, SORT, FileAid, AbendAid, Data Transfer: IBM MQ Series, Connect Direct/NDM, KAFKA.



Salary:


The estimated salary for this role is $100,000 - $120,000 per annum, depending on experience.



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