High-Tech Support Professional

7 days ago

Singapore beBeeSupport Full time $4,000 - $6,000

Job Opportunity:

Technical Assistance Specialist

Our organization is seeking a skilled technical assistance specialist to provide high-quality support to our customers.

  • Provide timely and effective service to our customers via various channels.
  • Identify and resolve technical issues efficiently.
About the Role:

The successful candidate will be responsible for managing system infrastructure, maintaining inventory, and resolving customer complaints via phone, email, or on-site visits.

Key Responsibilities include:

  • Resolve customer complaints in a professional manner.
  • Manage server and network infrastructure for both on-premises and cloud-based systems.
  • Update and develop technical documentation and guides.
  • Assist with hardware installation and configuration tasks.
Requirements:
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Microsoft Office and Windows operating systems.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.

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