DC Operations Specialist

6 days ago


Singapore 5 STONES HRM PTE. LTD. Full time
Job Overview

We are seeking an experienced DC Operations Specialist to join our team at 5 STONES HRM PTE. LTD.

Salary and Benefits

The estimated salary for this role is SGD $60,000 - SGD $80,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including medical insurance, annual leave, and professional development opportunities.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, supporting the operation of data centre facilities. The successful candidate will be responsible for managing and servicing large-scale data centre infrastructure, ensuring 24x7 operations in rotating shifts. Key responsibilities include:

  • Supporting the organisation's data centre services through active 24x7 monitoring of the infrastructure;
  • Acting as Level 1 escalation point for all onsite operational incidents, responding and performing remote requests within SLA;
  • Documenting and updating accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc;
  • Delivering ITIL compliance process conformance for incident, problem, and change management;
  • Ensuring effective implementation of safety, security, and customer support policy and procedures;
  • Coordinating and providing support to contractors and vendors as well as inspecting completed work;
  • Planning and supporting all preventive and reactive maintenance activities with little to no disruption to company's services;
  • Participating and supporting internal and external audits for internal stakeholders and customers;
  • Generating accurate and regular reports when required.
Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

  • Fresh graduate or at least 1 year of relevant work experience in 24x7 DC or facility operations environment;
  • ITE Certificate or Diploma in Computing, Electrical, Mechanical Engineering or related field;
  • General knowledge of M&E and Network Critical Infrastructure;
  • Broad knowledge in DC facilities-related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc;
  • Meticulous team player with the ability to work under pressure in a fast-paced environment.


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