Service Delivery Specialist

1 week ago


Singapore OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. Full time
Job Overview

We are seeking a Service Delivery Specialist to join our team at OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD. as part of our ongoing efforts to deliver exceptional service to our customers.

About the Role

The successful candidate will be responsible for handling customer complaints and issues, providing quotations for service repair works, and ensuring timely resolution of technical issues. They will also be required to coordinate with suppliers for parts purchases, assist in inventory management, and work closely with the Operations Manager to plan and allocate service resources effectively.

Key Responsibilities

• Handle customer complaints and issues professionally and efficiently
• Provide accurate quotations for service repair works within agreed timelines
• Monitor progress of repair/service and keep customers updated on any issues or concerns
• Liaise with Service operation/technicians for all repair/customer service issues
• Coordinate with suppliers for parts purchases and assist in inventory management
• Assist Operation Manager in planning and allocation of service resources

Requirements

To be considered for this role, you should possess excellent communication and interpersonal skills, with the ability to work well under pressure. You should also have strong problem-solving skills and be able to prioritize tasks effectively. Experience in customer service operations and technical assistance is highly desirable.

Benefits

In addition to a competitive salary of SGD 45,000 - SGD 55,000 per annum, we offer a range of benefits including medical insurance, retirement savings plan, and opportunities for professional growth and development.

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