Business Operations Coordinator

2 weeks ago


Singapore FP GLOBAL PTE. LTD. Full time
Company Overview
FP Global PTE. LTD. is a forward-thinking investment firm dedicated to empowering growth-stage companies through strategic partnerships and capital investment.

About the Role
We are seeking an experienced Business Operations Coordinator to play a key role in ensuring exceptional client experiences, from event management to customer support and mentor coordination. As a Business Operations Coordinator, you will be responsible for organizing and announcing weekly events for our client base, collaborating with internal teams and external stakeholders to manage logistics and ensure event success. You will also oversee customer support channels, delivering prompt and effective solutions, resolving client issues and escalating complex queries to ensure exceptional customer satisfaction.

Responsibilities:
  • Organize and announce weekly events for our client base.
  • Collaborate with internal teams and external stakeholders to manage logistics and ensure event success.
  • Oversee customer support channels (live chat and email), delivering prompt and effective solutions.
  • Resolve client issues and escalate complex queries to ensure exceptional customer satisfaction.

Requirements:
  • Proven experience in client-facing roles like Customer Support, Client Success, or Account Management.
  • Exceptional communication skills and a customer service mindset.
  • Strong organizational and project management abilities, capable of managing multiple tasks effectively.

What We Offer
  • An opportunity to work in a purpose-driven organization focused on empowering individuals.
  • A collaborative, fast-paced, and dynamic work environment.
  • The chance to grow with a company making a meaningful impact.

Salary Estimate: $60,000 - $80,000 per annum, depending on experience.

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