Clinical Operations Manager
1 week ago
We are seeking a highly skilled and experienced Clinical Operations Manager to join our team at Alliance Healthcare Group Limited. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our clinics, including rostering, data management, and staff management.
Key Responsibilities- Oversee and manage assigned zone clinics to ensure optimal operations and performance.
- Support and promote business development initiatives and programs, and develop new services to drive growth.
- Collaborate with HR and Accounts teams to address staffing requirements, employee feedback, and finance-related queries.
- Stay up-to-date with MOH regulations and ensure new policies align with clinic practices and workflow.
- Lead by example in providing exceptional customer service, resolving escalated patient feedback, and serving as a trusted partner for clinics.
- Manage employee relationships, including training, appraisals, counseling, coaching, and grievance management.
- Operate and manage clinic management systems, including data cleanup, standardization, and user manual development.
- Conduct monthly inventory checks of medical consumables and non-consumables.
- Ensure clinics meet revenue targets and stay within allocated budgets.
- Participate in healthcare projects as directed by the Clinic Operations Manager.
- Minimum NITEC/Higher Nitec/GCE 'N' or 'O' level, with at least 5 years' experience in managing outpatient clinic operations.
- Advanced knowledge of relevant government and insurance schemes and subsidies.
- Advanced knowledge of MOH regulatory requirements for GP clinics, insurance providers, and processes.
- Familiarity with operating Clinic Management Systems.
- Strong interpersonal, communication, and problem-solving skills.
- Proven ability to lead a team responsibly, work flexibly, and deliver high-quality customer-focused service.
- Computer literacy.
- Ability to work office hours and commit to shift work as required.
We regret to inform that only shortlisted applicants will be notified for an interview.
To learn more about our organization, please visit:
- https://alliancehealthcare.com.sg.
- https://www.myfamilyclinic.com.sg.
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