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Customer Service Representative
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at KYSON SG. As an Admin, you will play a vital role in ensuring the smooth scheduling of customer installations and delivering exceptional customer service.
Duties and Responsibilities:- Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
- Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
- Respond promptly to customer inquiries via phone or email, providing accurate information and assistance regarding products, services, and installation procedures.
- Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
- Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
- Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
- Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
- Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
- Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
- Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
The successful candidate can expect a competitive salary of $2450 per month and a 5.5-day workweek, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
