Product Specialist

2 weeks ago

Singapore STATE STREET BANK AND TRUST COMPANY Full time
About the Role

We are seeking a highly skilled Product Specialist to join our team at State Street Bank and Trust Company. As a Product Specialist, you will play a critical role in ensuring that our clients are optimizing their use of our enterprise investment management software solutions.

Key Responsibilities
  • Analyze complex problems and provide expert solutions to clients.
  • Decompose complex issues into manageable components and recommend effective solutions.
  • Identify and test workarounds for software bugs and deficiencies.
  • Research issues related to third-party software used in our solutions.
  • Follow established procedures and methods when responding to client requests and inquiries.
  • Conduct research on questions and issues using available information resources and other product specialists.
  • Keep detailed logs of all client interactions and prepare resolution reports for issues reported by clients.
  • Utilize and administer issue management software according to defined standards.
  • Respond to requests for technical assistance via our customer support portal.
  • Cross-train peers and less experienced staff in product areas and issue resolution.
  • Follow all methods and processes guidelines established as standard support operating procedures.
  • Meet or exceed customer satisfaction metrics established for the support organization.
Requirements
  • Strong written and verbal communication skills with great attention to detail.
  • Self-motivated with the ability to operate independently and as part of a larger team.
  • Demonstrated practical, hands-on approach with the ability to work efficiently and creatively.
  • Strong analytical and problem-solving skills.
  • Travel may be required up to 5% per calendar year.
  • Flexibility with schedule and ability to work beyond regular business hours as needed.
  • Proficient working knowledge of Fixed Income and/or Equity financial instruments.
  • Exposure to trading software applications and financial data analytics tools.
  • At least 2 years' hands-on experience with the Charles River Investment Management System.
  • Working knowledge of SQL.
  • 0-3 years' work experience performing database administration, programming, scripting, and SQL/Stored procedure/trigger development or similar.
  • Understanding of relational database concepts and operating system principles.
  • Understanding of three-tier application architecture.
  • Exposure to object-oriented programming languages.
Education and Preferred Qualifications
  • BA/MS degree in a technical field such as Computer Science, Computer Information Systems, Engineering, or another technically related field.
  • Ideally a Bachelor's degree in Science specializing in computer applications or equivalent, with five years progressive experience in software applications or development, at least three of which are in financial services technology.
  • Minimum of 3 years' experience on database platforms with software application packages.
  • Broad knowledge of systems architecture and performance tuning.
  • A background in Portfolio management and Trade order and execution applications is preferred.
About State Street

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance, and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

We truly believe our employees' diverse backgrounds, experiences, and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality.

We are an equal opportunity and affirmative action employer.

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