Customer Relations Supervisor

2 weeks ago


Singapore MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and experienced Customer Relations Supervisor to join our team. As a key member of our organization, you will be responsible for leading a team of customer service professionals and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Manage and coordinate the receipt and processing of customer inquiries and complaints
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Lead and manage a team of customer service representatives to ensure that they are providing excellent service to our customers
  • Monitor and analyze customer feedback and make recommendations for process improvements
  • Collaborate with other departments to ensure that customer needs are being met
  • Develop and maintain relationships with key customers and stakeholders
  • Provide guidance and support to customer service representatives to ensure that they have the skills and knowledge needed to provide excellent service
  • Monitor and report on customer service metrics and make recommendations for improvement

Requirements

  • 5+ years of experience in customer service or a related field
  • Proven track record of success in leading and managing a team
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make recommendations for process improvements
  • Strong problem-solving and conflict resolution skills

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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