Retail Shop Assistant
3 days ago
MIIV FLORA is a reputable flower establishment with 10 years of experience in providing exceptional services to its customers. Our team is passionate about delivering high-quality floral products and providing excellent customer experiences.
Salary
The estimated annual salary for this role is $50,000-$60,000, depending on the candidate's qualifications and experience.
Job Description
As a Retail Shop Assistant - Floral Operations Specialist, you will be responsible for running the operations of our retail shop front, assisting customers with their floral needs, and driving sales. Your key responsibilities will include:
- Customer Service: Greet customers warmly and assist with their floral selections. Offer knowledgeable recommendations based on their needs and preferences while ensuring a high level of customer satisfaction.
- Sales: Actively promote and sell a variety of flowers, plants, and related products. Upsell and cross-sell items to achieve sales targets and enhance the customer experience.
- Product Maintenance: Monitor the freshness and quality of flowers and plants by adhering to proper handling and storage procedures. Regularly water and care for plants to maintain their health.
- Shop Maintenance: Keep the shop front clean, organized, and visually appealing. Restock shelves and displays as necessary, and manage inventory levels to ensure product availability.
- Cash Handling: Operate the cash register, handle transactions accurately, and manage cash and credit card payments with precision.
- Customer Orders: Process special orders and requests efficiently, including preparing and delivering arrangements when needed.
- Team Collaboration: Work collaboratively with other team members to ensure smooth shop operations and provide an exceptional customer experience.
- Floral & Hamper Arrangements: There will be opportunity to pick up floristy knowledge and flower arrangement skills during the course of your employment.
Required Skills and Qualifications
To succeed in this role, you will need to possess the following skills and qualifications:
- Self-Starter: A positive and willing-to-learn attitude is essential for this role.
- Experience: Prior experience in floral design or retail is preferred but not required. On-the-job training will be provided.
- Skills: Good interpersonal skills, able to communicate in English, and basic computing knowledge are preferred. Basic math skills are necessary for handling transactions and managing inventory.
- Physical Requirements: Ability to stand for long periods, lift and move flower arrangements, and handle various floral products with care.
- Availability: Able to commit to early morning shifts and flexible schedules with the ability to work weekends and holidays as needed.
Benefits
As a Retail Shop Assistant - Floral Operations Specialist, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the opportunity to work in a dynamic and supportive team environment.
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