Sales Support Team Member

5 days ago


Singapore DR. WHO GLOBAL WATERTECH (S) PTE. LTD. Full time
Job Summary

We are seeking a highly motivated and detail-oriented Sales Support Co-ordinator to join our team at DR. WHO GLOBAL WATERTECH (S) PTE. LTD.

Key Responsibilities:
  • Manage and monitor delivery status of targeted orders;
  • Attend to inbound calls from customers, providing exceptional customer service skills;
  • Handle incoming enquiries, complaints, and feedback in accordance with the company's standards;
  • Resolve all in-scope enquiries, taking necessary escalation actions when required;
  • Offer alternative solutions and provide excellent customer service via phone calls and emails;
  • Liaise with internal departments to resolve customer issues;
  • Coordinate with delivery teams on orders;
  • Support sales teams and maintain proper filing systems;
Requirements:
  • Meticulous and detail-oriented, with strong documentation skills;
  • Able to work in fast-paced environments with excellent telephone etiquette;
  • Possess initiative to respond to customers' needs with a commitment to customer service;
  • Proficient in MS Office applications, including Microsoft Excel;
  • Good team player with excellent communication skills;
What We Offer:

An estimated salary range of SGD $40,000 - $60,000 per annum, depending on experience and qualifications.



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