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Customer Service Specialist

1 week ago

Singapore CARING SKIN Full time
About Us

Caring Skin is a company that values employee satisfaction and happiness. Our workplace culture is outstanding, and we're proud to be recognized as a Certified Great Place to Work.

Job Description

We're looking for a Customer Service Executive to join our team. As a Customer Service Executive, you will play an essential role in delivering exceptional customer service and providing accurate information on products, services, and promotions.

Key Responsibilities
  • Welcome and assist customers warmly.
  • Provide accurate information on products, services, and promotions.
  • Act as a brand ambassador, embodying Caring Skin's values and image.
  • Address customer inquiries, concerns, and complaints in a timely and effective manner.
  • Assist in maximizing appointment bookings and scheduling for customers.
  • Stay updated on new products, services, and promotions to provide accurate information.
Requirements
  • A strong focus on customer satisfaction and service excellence.
  • A resourceful, solution-oriented approach to problem-solving.
  • Exceptional communication and interaction skills.
  • Strong organizational, planning, and multitasking abilities.
  • A collaborative mindset that supports teamwork.
  • Open to Singaporeans only.
  • At least 3 years of experience in customer service or retail sales, ideally in a fast-paced setting.
Benefits
  • Competitive salary package.
  • Opportunities for career advancement within the company.
  • Employee discounts on products and services.
  • A supportive and inclusive work environment.
  • Medical benefits.
  • Dental benefits.
  • External training and development opportunities.