Full Time Front Office Manager

3 days ago


Singapore beBeeCustomerService Full time $4,000 - $6,000
Front Office Lead Position

  • This senior leadership role oversees the Front Office, driving seamless guest experiences and exceptional customer satisfaction.
  • Effective management of Front Desk operations, including efficient systems utilization and workflow optimization.
  • Establishing and maintaining robust public relations with guests through personalized service excellence.
  • Developing and implementing comprehensive training programs for new staff members to ensure they possess necessary skills for their roles.
  • Providing on-call support to address any Front Desk-related issues that arise.
  • Reporting significant problems to Management for prompt resolution.
  • Performing additional duties as assigned by Management to ensure overall Front Office efficiency.
Requirements

  • Minimum three years' experience in a similar position or equivalent role within the hospitality industry.
  • Strong leadership abilities and excellent interpersonal communication skills.
  • Proven ability to multitask effectively under pressure and resolve issues efficiently.
  • High attention to detail and commitment to delivering exceptional guest experiences.
  • Flexibility to work varied shift schedules, including weekends and holidays.

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