Field Support Professional
1 week ago
This position requires a highly skilled and experienced Service Operations Engineer to join SYSMEX ASIA PACIFIC PTE. LTD. in Singapore.
The successful candidate will be responsible for planning and executing corrective and preventive action visits for our customers, providing timely and effective technical support as needed, and adhering to established procedures and processes to ensure departmental KPIs are met.
Key Accountabilities:
- Executing corrective and preventive action visits for SYSMEX's Singapore customers
- Providing timely and effective technical support to local customers to ensure their needs are met
- Adhering to established procedures and processes to ensure the department meets its KPIs
- Reporting issues and customer feedback to the supervisor or regional support team on a monthly basis
- Managing key accounts assigned by the team leader
- Reviewing and maintaining spare parts inventory at own location to support local operations
- Providing 24-hour standby support for local customers on a weekly rotational basis
Requirements:
- Bachelor's degree in Biomedical / Mechatronic / Electronics Engineering or equivalent
- Minimum 3-5 years of relevant field service experience in In Vitro Diagnostics or medical devices
- Experience handling Hematology, Coagulation, Urinalysis products is an added advantage
- Preferably with experience in handling medical devices, including troubleshooting and servicing
- Must be PC literate and able to provide technical support for IT products
- Competent in interactive communication, problem-solving, and decision-making
- Excellent analytical and troubleshooting skills, with the ability to communicate complex technical/clinical content in an easy-to-understand manner
- Conduct business with professionalism, strong interpersonal skills, and a customer-focused approach
- Positive working attitude with a sense of urgency and result-oriented
- Able to work independently as well as an effective team player
- Work location: Eunos
- Working hours: Monday to Friday (9am to 5:45pm)
- Only Singaporean citizens may apply
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