Relationship Development Manager

5 days ago

Singapore beBeeRelationship Full time $60,000 - $80,000
Customer Engagement and Relationship Management Specialist

To drive business growth, we are seeking a highly motivated individual to join our team as a Customer Engagement and Relationship Manager. This role requires excellent communication skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment.


Key Responsibilities：
  • Promote the Marina Bay Sands Integrated Resort and drive increase awareness of its affiliated properties.
  • Promote gaming products and services to the target market segments, especially towards the Premium players.
  • Develop strong professional interpersonal relationships with new and existing Premium players to drive incremental visitation to Marina Bay Sands.
  • Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines and company policies.
  • Develop profiles on each player to ensure all customer touchpoints have the knowledge of individual preferences.
  • Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.
  • Provide accurate information, especially the financial status for credit line recommendation of Premium player.
  • Carr[y a vital role to follow up with credit patron and consult with Premium Account Management for any payment in due.
Job Requirements：Education & Certification:
  • Diploma/Degree in hospitality or related field preferred.
Experience:
  • Possess a minimum of 3 years solid experience in managerial positions in the field of Casino Marketing or player development.
Other Prerequisites:
  • In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy and Credit Policy.
  • In-depth knowledge of the gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
  • Knowledge of ACSC, Opera as well as Table Touch system is preferred.
  • Proficient in the use of basic Microsoft software including Word, Excel, Outlook, etc.
  • Highly motivated, self-manageable, and sales-driven in a collaborative work culture.
  • Customer-centric and service-oriented, focused on hospitality and the customer experience.
  • Adept at balancing the need for multi-tasking and prioritization of tasks.
  • Embrace challenges and overcomes obstacles with positive attitudes.
  • Possess an ability to handle conflicts and solve problems in a culturally diverse environment.
  • Champion a culture of collaboration, learning, and adaptability amongst team members.
  • Seek continuous learning and improvement in personal and professional capacities.

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