Forex and Fixed Income Support Specialist

4 days ago


Singapur, Singapore Société Générale Assurances Full time

Forex and Fixed Income Support Specialist

We are looking for a skilled professional to join our team as a Forex and Fixed Income Support Specialist. This role is crucial in providing daily assistance to traders, sales personnel, and operational teams, while also addressing and resolving IT-related challenges. You will collaborate with various departments to ensure seamless operations.

Key Responsibilities:

  • Guide support team members in the resolution of incidents and service requests.
  • Conduct comprehensive analyses and aid in the resolution of IT issues.
  • Work in conjunction with multiple teams to identify and address the root causes of problems.
  • Oversee the prioritization of issues and collaborate closely with both support and development teams.
  • Lead initiatives aimed at enhancing team performance and processes.

Qualifications:

  • A minimum of 5 years of experience in IT, ideally within the financial services sector.
  • Proven experience in global application support and managing remote teams.
  • Capability to perform under pressure and with limited supervision.
  • Strong technical aptitude with the ability to analyze and resolve complex issues.
  • Exceptional written and verbal communication skills.
  • Familiarity with FX Cash and Options products.

Desirable Attributes:

  • Client-centric approach with the ability to foster relationships.
  • Open-mindedness and a readiness to embrace change.
  • Awareness of risk and a commitment to supporting colleagues.


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