Forex and Fixed Income Support Specialist
4 days ago
Forex and Fixed Income Support Specialist
We are looking for a skilled professional to join our team as a Forex and Fixed Income Support Specialist. This role is crucial in providing daily assistance to traders, sales personnel, and operational teams, while also addressing and resolving IT-related challenges. You will collaborate with various departments to ensure seamless operations.
Key Responsibilities:
- Guide support team members in the resolution of incidents and service requests.
- Conduct comprehensive analyses and aid in the resolution of IT issues.
- Work in conjunction with multiple teams to identify and address the root causes of problems.
- Oversee the prioritization of issues and collaborate closely with both support and development teams.
- Lead initiatives aimed at enhancing team performance and processes.
Qualifications:
- A minimum of 5 years of experience in IT, ideally within the financial services sector.
- Proven experience in global application support and managing remote teams.
- Capability to perform under pressure and with limited supervision.
- Strong technical aptitude with the ability to analyze and resolve complex issues.
- Exceptional written and verbal communication skills.
- Familiarity with FX Cash and Options products.
Desirable Attributes:
- Client-centric approach with the ability to foster relationships.
- Open-mindedness and a readiness to embrace change.
- Awareness of risk and a commitment to supporting colleagues.
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