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Technical Support Specialist for Video Conferencing Systems

1 month ago

Singapore Flintex Consulting Pte Ltd Full time
Company Overview:
Flintex Consulting Pte Ltd is a leading consulting firm that provides innovative solutions to businesses. We are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team.

Estimated Salary: SGD 45,000 - SGD 60,000 per annum.

Job Description:
We are looking for a highly skilled Technical Support Specialist to provide technical support to end-users and ensure the smooth operation of video conferencing systems. The ideal candidate will have strong knowledge of video conferencing tools such as Zoom and Microsoft Teams, excellent problem-solving and troubleshooting skills, and strong communication and interpersonal skills.

Key Responsibilities:
  • Provide technical support to end-users for hardware, software, and network issues.
  • Troubleshoot and resolve issues related to video conferencing systems.
  • Assist with the setup, configuration, and maintenance of video conferencing equipment.
  • Conduct training sessions for end-users on video conferencing tools and best practices.
  • Monitor and maintain IT infrastructure to ensure optimal performance.
  • Document and track support requests and resolutions using a ticketing system.
  • Collaborate with other IT team members to resolve complex technical issues.

Required Skills and Qualifications:
  • ITE or diploma in Information Technology, Computer Science, or a related field.
  • 0-2 years of experience in IT support or a related role.
  • Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Customer-focused with a positive attitude and a willingness to learn.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Friendly and collaborative work environment.