Front Desk Lead

1 day ago

Singapore beBeeManagement Full time $3,500 - $5,500
Job Title

A Manager is required to oversee and assist in the daily completion of tasks at the front desk. This position involves leading a team and ensuring excellent customer service.

Key Responsibilities:
  • Leading and assisting with daily shift requirements
  • Servicing guests and employees
  • Ensuring guest and employee satisfaction
  • Assisting with financial and administrative responsibilities

Requirements:

  • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
  • Able to work 3 rotating shifts, including night shifts, weekends and public holidays

Benefits:

  • Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Handling complaints, settling disputes, and resolving grievances and conflicts
  • Participating in department meetings and continually communicating a clear and consistent message regarding the Front Desk goals
  • Striving to improve service performance

Others:

  • Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Analyzing information and evaluating results to choose the best solution and solve problems
  • Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner

Skills Required:

  • Coaching
  • Front Office
  • Mentoring
  • Property Management
  • VIP
  • Property
  • Exceptional Customer Service
  • Selling
  • Customer Satisfaction
  • Customer Service
  • Decision Making
  • Loss Prevention
  • Hospitality

Action Verbs:

  • Supports all day-to-day operations
  • Understands employee positions well enough to perform duties in employees' absence
  • Handles employee questions and concerns
  • Guides daily Front Desk shift operations

What We Offer:

  • A dynamic and fast-paced environment
  • The opportunity to develop your skills and knowledge
  • A competitive salary and benefits package

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