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Global Operations Support Agent
2 months ago
We are seeking a highly skilled and detail-oriented Operations Support Agent to join our Supply Chain Operations team. The ideal candidate will have a strong background in administrative and operational tasks, with excellent communication and problem-solving skills.
Key Responsibilities- Process Execution - Perform defined procedures and processes with accuracy and completeness, ensuring timely completion and adherence to relevant internal and external standards.
- Problem Solving - Investigate and resolve problems or exception situations using systems or equipment, making decisions based on clearly defined criteria and escalating as necessary.
- Communication - Effectively communicate with customers, team members, and other departments, supporting process changes and providing training as required.
- Reporting and Data Management - Validate and complete accurate and timely reporting, supporting data analysis and interpretation, and ensuring data integrity.
- Compliance - Ensure ongoing compliance with defined FedEx processes and procedures, relevant legislation, and external regulations, notifying management of any non-compliance issues.
- Collaboration - Work closely with customers, team members, and other departments to ensure accuracy of information and completion of processes to deadline.
- Secondary education or equivalent
- Accuracy and attention to detail, with excellent Microsoft Office and PC skills
- Strong planning and organizing skills, with excellent interpersonal and problem-solving skills
FedEx Logistics provides comprehensive international ocean and air freight forwarding, surface transportation, and distribution, customs brokerage, trade, and customs advisory services, and advanced e-commerce and trade facilitation solutions.
We honor innovation, integrity, and diversity, and strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
