Junior IT Support Specialist
2 months ago
Horangi Cyber Security is seeking a skilled Junior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff, ensuring the smooth operation of our IT systems.
Responsibilities:
- Provide technical support and assistance to end-users via phone, email, chat, ticketing, or in-person.
- Diagnose and resolve hardware, software, and network issues promptly.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Troubleshoot and resolve technical problems related to operating systems, applications, and hardware components.
- Escalate unresolved issues to the appropriate IT teams or vendors for further investigation and resolution.
- Document support activities, solutions, and resolutions in the IT ticketing system.
- Provide training and guidance to end-users on IT systems, applications, and best practices.
- Assist in implementing IT projects and initiatives, including software upgrades and system migrations.
- Maintain inventory of IT assets, including computers, peripherals, and software licenses.
- Ensure compliance with IT policies, procedures, and security protocols.
- Stay updated on emerging technologies and industry trends to provide proactive support and recommendations.
Qualifications:
- A bachelor's degree or polytechnic diploma in information technology, computer science, or a related field is preferred.
- Good to have experience in technical support roles, preferably in a corporate environment.
- Knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite, Azure AD, on-prem AD, Microsoft Intune, and other productivity applications.
- Experience troubleshooting hardware, software, and network issues.
- Knowledge of management and troubleshooting of Open VPN and Cisco AnyConnect.
- Knowledge of any unified security endpoint agent is good to have but not a hard requirement.
- Familiarity with IT ticketing systems: Jira, or any other industry standard ticketing tool.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple tasks: daily IT operations, IT projects, and ad-hoc.
- Strong problem-solving and analytical skills.
- Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are a plus.
Benefits:
- We provide a meaningful set of medical benefits that allows you to help take care of yourself and your family.
- We value our life outside of work and want you to be physically and mentally healthy.
- We value self-learners and are thrilled to be able to help our employees grow.
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