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Hong Kong Voice Recording Engineer

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Singapore beBeeVoiceRecording Full time $80,000 - $120,000
Job Description

We are seeking a skilled Voice Recording Engineer to support and manage trading floor voice systems across multiple APAC countries. This role will cover BAU operations, troubleshooting, and project delivery for critical Voice & Voice Recording platforms.

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This position will be responsible for delivering and supporting Trader Voice and Voice Recording services, covering operations, controls, and projects. The ideal candidate will ensure system availability and readiness, perform daily checks, and manage and monitor Voice & Voice Recording infrastructure.

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The successful candidate will also provide support for various voice platforms including IPC Unigy, Cisco Voice, MS Teams Voice, NICE NTR/NTR-X, and Verint Verba. They will troubleshoot and resolve voice-related issues, prepare metrics for escalations and management reporting, and produce operational, compliance, and litigation reports.

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This role requires collaboration with global teams for problem resolution and knowledge sharing, as well as contributing to upgrades, lifecycle management, and regional knowledge.