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Creator Governance Policy and Program Specialist
2 weeks ago
Creator Governance Policy and Program Specialist
Job DescriptionWe are seeking a highly skilled and experienced creator governance policy and program specialist to join our team. In this role, you will be responsible for developing data-driven policies and programs to manage e-commerce creators' content operations performance and policy compliance. You will also design and execute go-to-market strategies to ensure effective policy/program implementation with country teams to deliver impact and key outcomes.
Additionally, you will analyze e-commerce creator ecosystem trends to identify and monitor risks, developing new signals and measurement mechanisms to enhance platform capabilities to detect and mitigate emerging issues with potential negative impacts on our e-commerce community of consumers, sellers, and creators.
As a creator governance policy and program specialist, you will create and maintain project plans and roadmaps in accordance with organizational priorities, define delivery methodologies, and drive project execution and tracking. You will also drive cross-functional teams towards effective execution and delivery of key projects and define new operational strategies for the implementation of external and internal feedback.
Furthermore, you will develop, launch, and implement new operational workflows – in collaboration with cross-functional teams like engineering, operations, moderation, product, and policy – to enhance large-scale automation, risk detection, and mitigation as well as quality assurance and improvements. You will also design, launch, and review key metrics to enable deeper investigations and case reviews, ensuring that day-to-day ecosystem health is maintained throughout the e-commerce creator ecosystem.
As an escalation point of contact, you will manage internal and external communications on all creator governance issues.
Required Skills and Qualifications- BA/BS degree with experience in policy/project management, business analytics, and communications, preferably in e-commerce, creator/content operations, trust, and safety or consulting environments.
- Critical thinking and thought leadership skills, with the ability to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities.
- Proven ability to own and be accountable for driving and overseeing multiple complex, cross-functional technical programs from initiation to delivery at scale.
- Strong global communication background for technical and non-technical audiences, with the ability to synthesize complex concepts into easily understandable narratives.
- Experience solving cross-functional problems, analyzing and translating data to make recommendations, and drive actionable business decisions.
- Ability to travel occasionally to manage stakeholders and projects.
At our organization, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an
