
Cleaning Operations Specialist
1 week ago
Job Title: Cleaning Operations Specialist
About the Role:This is a unique opportunity to join our organization as a Cleaning Operations Specialist. In this role, you will be responsible for ensuring all cleaning operations meet the highest standards of quality and excellence.
Key Responsibilities:- Ensure that all cleaning operations adhere to our company's Standard Operating Procedures (SOPs) and industry best practices.
- Conduct regular site inspections to assess cleanliness, hygiene standards, and staff performance.
- Maintain accurate records of inspection results, issues identified, and actions taken.
- Communicate any service gaps or operational issues promptly with the Resident Manager and Operations Team.
- Collaborate with the Operations Team to implement corrective and preventive actions (CAPA).
- Identify recurring issues and support continuous process improvements to enhance cleaning quality.
- Assist in reviewing and updating SOPs as needed.
- Provide on-site support during audits or client site visits.
- Recommend and coordinate retraining sessions for cleaning staff when quality standards are not met.
- Participate in onboarding and training sessions for new cleaning personnel, focusing on quality standards.
- Investigate and document customer complaints, determine root causes, and recommend resolutions.
- Analyze trends in inspection data to propose improvements and reduce non-conformance rates.
- E nsure availability and proper use of cleaning materials and equipment as per standards.
- Support the evaluation and implementation of new cleaning tools, products, or technologies.
- Diploma holder; Fresh graduates are welcome to apply.
- Strong observational, reporting, and analytical skills.
- Bilingual preferred (spoken and written) to effectively communicate with diverse teams.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Strong interpersonal skills with the ability to work independently and as part of a team.
- Detail-oriented with a proactive approach to problem-solving.
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