Application Operations Manager

Job Title: Technical Project Manager

This is an exciting opportunity for a skilled and technically competent Application Consultant/Project Manager to join our team. We are seeking a professional who can manage and maintain the operability of applications and their environments in the client environment.

• Manage application availability to ensure minimal downtime and optimal performance.
• Manage application vendor SLAs to ensure timely delivery, compliance, and performance standards.
• Work with the Technical Support team to ensure seamless application maintenance.
• Work on setting up standard operational procedures (SOPs) to streamline processes and improve efficiency.
• Work on incident reporting to ensure timely identification, documentation, and resolution of issues.
• Should have knowledge of batch scripting to perform necessary modifications to existing scripts.
• Oversee service level management to meet contractual and organizational standards.
• Implement and monitor security and risk management measures.
• Provide audit compliance support by ensuring all systems and processes meet regulatory standards.
• Execute change management processes to ensure smooth transitions and minimal disruptions.
• Evaluate change request efforts technically to ensure accuracy and feasibility.
• Assist users with queries related to application issues, ensuring timely support and resolution.
• Conduct requirement sessions as necessary to gather and clarify business and technical needs.
• Assist with audit compliance to ensure adherence to regulatory requirements.
• Maintain the Application's Risk and Security Registers.
• Collaborate with the Client Project Management Team to support and engage third-party vendors in conducting periodic System Security Tests, including Vulnerability Assessment (VA), Penetration Testing (PT), and Security Configuration Review (SCR).
• Coordinate with stakeholders such as application specialists, client-engaged vendors, infrastructure administrators, and application/system owners to address and remediate security vulnerabilities identified in VAPT and SCR.

• Oversee scheduled job management.
• Identify and resolve application-related issues.
• Provide managed application services reporting.
• Maintain application system documentation.

• Provide timely information, guidance, and risk mitigation strategies for newly discovered security vulnerabilities in managed applications and components.
• Collaborate with internal teams, appointed vendors, and security researchers to address vulnerabilities identified through public disclosures, ethical reporting, or internal findings.

• Conduct software patch assessments.
• Perform security assessments to prevent cyber incidents.
• Analyse impacts during application change management processes.
• Consolidate and report on application or data-related security incidents.
• Verify application operability after software installations or configuration changes.
• Perform application verification monthly after the Technical team completes patching.
• Monitor and tune application performance with regular reporting.
• Respond to security-related information or report requests in a timely manner, adhering to schedules provided by the Authority, MHA, or GovTech.

• Candidates must demonstrate management or operational experience in most, if not all, of the following technical domains:
• Data Warehousing Operation Management: Oversee and manage data warehouse environments to ensure data integrity and availability.
• Tableau Server Administration: Manage Tableau servers, including user access and server health monitoring.
• SharePoint Management: Administer SharePoint applications and environments with assigned responsibilities.
• Web Services (IIS) Management: Maintain and troubleshoot Internet Information Services (IIS) to ensure reliable web service operations.
• Content Management System (CMS) Knowledge: Possess operational knowledge of website content management systems (hands-on management not required).
• Active Directory Knowledge: Knowledge on managing user accounts, permissions, and security protocols within Active Directory environments.
• SSL/ Website Certificate Management: Handle the installation and renewal of web certificates.
• Possess basic knowledge of AWS.

• Must be a Singapore Citizen or PR.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in managing and maintaining application environments.
• Strong understanding of service level agreements (SLAs), security protocols, and compliance requirements.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and reporting abilities.
• Relevant certifications (e.g., PMP, ITIL, Scrum, or other industry-recognized certifications) are a plus.

We offer a competitive salary and benefits package, including a comprehensive training program and opportunities for career growth and development.

• Work from office 5 days a week.
• Work location will be 980 Upper Changi Road.