Operations Manager, Licensing Services

7 days ago

Singapore beBeeLicensing Full time

Job Title: Operations Manager, Licensing Services

Job Description:

We are seeking an experienced Operations Manager to lead the team responsible for vocational licensing operations. The successful candidate will be responsible for ensuring timely processing of vocational license applications and renewals for taxi, private hire car, and bus drivers, as well as bus attendants.

Key Responsibilities:

  • Lead the review and implementation of vocational licensing policies, ensuring alignment with regulatory requirements while maintaining service excellence.
  • Drive process optimization initiatives through digitalization and AI adoption, transforming the licensing operations to better serve the industry and the public.
  • Manage end-to-end vocational license applications and renewals, maintaining rigorous assessment standards while ensuring timely processing and exceptional customer service.
  • Develop and execute strategies to enhance customer experience, including streamlining application and renewal processes and improving service delivery channels.
  • Oversee operational procurement and budget management, ensuring optimal resource allocation.

Required Skills and Qualifications:

  • At least 5 years of relevant working experience in operations management or public service delivery.
  • Strong analytical mindset with demonstrated experience in process improvement and digital transformation initiatives.
  • Excellence in stakeholder management with outstanding written and verbal communication skills.
  • Strategic thinker with the ability to translate policies into effective operational procedures.
  • Adaptable team player capable of thriving in a fast-paced environment while managing multiple priorities.

Benefits:

  • Opportunity to work in a dynamic and innovative organization.
  • Chance to develop and implement new processes and systems.
  • Collaborative and supportive work environment.

Others:

This is a full-time position requiring a senior-level professional with expertise in operations management and licensing services.

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