Customer Support Executive
3 weeks ago
Job Title: Customer Support Executive
Job Summary: We are seeking a Customer Support Executive to join our team at ST Engineering. The successful candidate will be responsible for handling service requests from airlines and customers via various channels.
Main Responsibilities:
- Attend and respond to incoming calls, emails, and customer portal requests.
- Create service requests and update case information in the case management system.
- Evaluate and prioritize cases by urgency.
- Dispatch service requests to designated specialists and notify internal parties in a timely manner.
- Coordinate with stakeholders for AOG parts orders or tooling requests.
- Identify and escalate issues to the contact center manager when necessary.
- Follow up on outstanding cases and customer calls to achieve case closure within service levels.
Requirements:
- Diploma holder or ITE graduate.
- Self-motivated and able to work well in a team.
- Proficient in Microsoft Office.
- Knowledge of SAP, Oracle, and call center software is preferred.
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