Card Operations Officer
1 day ago
Job Summary:
As a Card Operations Officer at United Overseas Bank, you will be responsible for processing customers' requests in the Card Services Customer Fulfillment function, including cancellations, replacements, and bill payments. You will also manage and resolve customer feedback and queries, identify opportunities for improvement, and support digitization efforts.
Key Responsibilities:
- Process customers' requests with accuracy and within agreed service levels.
- Manage and resolve customer feedback and queries promptly.
- Identify opportunities to improve productivity, risk controls, efficiency, and service quality.
- Support digitization efforts and perform ad-hoc/admin tasks.
Requirements:
- A recognized diploma with 2 years of relevant banking experience.
- Good communication and interpersonal skills.
- Good computer and analytical skills.
- Able to work independently and in a team.
About UOB:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans over 80 years, and we are guided by our values of Honorable, Enterprising, United, and Committed.
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