Remittance Operations Specialist
4 weeks ago
As a Remittance Operations Specialist at OCBC Bank, you will be responsible for investigating and resolving remittance requests, inquiries, and feedback from customers and business units. Your timely responses will be crucial in meeting our Service Level Agreements.
Key Responsibilities:
- Liaise with customers and business units to investigate remittance requests and provide timely responses.
- Perform daily reconciliation on outstanding investigation cases to ensure all cases are attended to and followed up until complete closure.
- Ensure quick action and resolution in managing customer queries, feedback, and complaints.
- Monitor system availability and escalate promptly to management whenever required.
- Perform ad-hoc tasks as assigned and participate in UAT/Projects as required.
- Conduct team huddle sessions to share operational process lapses, root causes, and implementation plans.
- Participate in regular process reviews to manage risk and control and ensure team compliance to laid down controls and procedures.
Requirements:
- At least 1 to 2 years of knowledge and experience in Remittance Operations or investigations.
- Self-motivated and proactive in managing operational efficiency and promoting process improvements.
- Customer-oriented mindset and commitment to quality discipline.
- Effective communication skills, both written and verbal, to collaborate with internal teams and external partners.
- Ability to multi-task, work independently, and collaboratively in a fast-paced environment.
- Strong attention to detail, research, analytical, and investigation skills.
- Proficient in Microsoft Windows applications – Word, Excel, and PowerPoint.
- Bachelor's degree in a related field is preferred.
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