Customer Success Advocate

4 weeks ago


Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

Customer Success Role Overview

As a Customer Success professional at FUJIFILM Business Innovation Singapore, you will play a critical role in driving customer satisfaction and loyalty. Your primary responsibility will be to develop and execute strategic account plans that align our services and solutions with the client's goals and objectives.

Key Responsibilities:

  • Develop and maintain strong relationships with key stakeholders, including customer shareholders, channel partners, and sales counterparts.
  • Act as the primary point of contact for all customer inquiries, concerns, and escalations, ensuring timely resolution and satisfaction.
  • Collaborate with clients to understand their business objectives, challenges, and opportunities, and develop tailored solutions to address their needs.
  • Develop and execute customer engagement strategies to drive adoption and utilization of our products and services.
  • Provide ongoing training and support to clients to maximize the effectiveness of our offerings.
  • Qualify, pursue, and close large-scale new services businesses and drive successful renewal.

Requirements:

  • Bachelor's degree in Business Administration, Computer Science, or related field.
  • Proven experience in customer success management, preferably within the IT services, Managed Services, and solutions industry.
  • Strong understanding of IT hardware, cloud technologies, Managed Services, and software solutions.
  • Independent ownership of work streams/projects and deliverables is a pre-requisite.
  • A strong ability to collaborate internally with people across sales and corporate responsibilities.


  • Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About Ciena Communications Singapore Pte. Ltd.Ciena Communications Singapore Pte. Ltd. is a technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on providing a personalized and flexible work environment that empowers individual growth, wellbeing, and belonging.Your RoleAs a Customer Success Advocate, you will be...


  • Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...


  • Singapur, Singapore FUJIFILM Business Innovation Singapore Full time

    You will join our dynamic sales force in advocating for customer success. The key to your success will be in your drive and ambition to develop strategic account planning and developing client relationship management.  What does the role look like? Client Relationship Management:  • Develop a positive relationship with customer shareholders, channel...


  • Singapur, Singapore Snaphunt Full time

    The OpportunityWe are seeking a highly motivated and results-driven Client Success Partner to join our team at Snaphunt. As a key member of our regional team, you will be responsible for managing new and existing accounts, providing exceptional customer support, and driving business growth.The RoleDevelop and execute account management strategies to drive...


  • Singapur, Singapore Cisco Full time

    Unlock Customer PotentialCisco is seeking a seasoned Customer Success Manager to drive software utilization and value realization for our customers. As a key member of our Customer Experience team, you will be responsible for guiding customers through software adoption, ensuring successful onboarding, and facilitating workshops to review adoption...


  • Singapur, Singapore Cisco Full time

    What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Singapur, Singapore Braze Full time

    About the RoleAs a Customer Success Director at Braze, you will be responsible for leading our Customer Success teams in APAC, driving growth, development, and achievement. You will own our entire book of business, building strong relationships with customers, minimizing and mitigating risks, and successfully supporting growth opportunities to ensure your...


  • Singapur, Singapore Momos Full time

    About MomosMomos is a rapidly growing company with a presence in Singapore and the United States. Our mission is to empower brands to create happier customers at every location with the help of AI.Job OverviewWe are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring...


  • Singapur, Singapore Datadog Full time

    Customer Success Role at DatadogSingapore, Singapore#LI-SG3As a Customer Success Associate at Datadog, you will be responsible for training, driving adoption, and identifying growth opportunities across a high volume of customers to ensure successful product use and retention. You will be an advocate for the customer internally and focus on providing a...


  • Singapur, Singapore Dynatrace Full time

    Job DescriptionAs a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with Dynatrace’s largest, most complex, and most valuable customers. A large percentage of the customers you engage with will be Enterprise customers from a Dynatrace spend perspective as well as some customers that are part...


  • Singapur, Singapore Cornerstone OnDemand Full time

    We're looking for a Customer Success Manager This role is Remote, Singapore The Customer Success Manager is responsible for supporting the client’s adoption and continued satisfaction with the Cornerstone OnDemand Talent Management solution. The Customer Success Manager is introduced to the client near the end of the implementation process...


  • Singapur, Singapore Momos Full time

    OverviewMomos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.Momos is the Customer Experience Management Platform for...


  • Singapur, Singapore Preqin Full time

    We are seeking a highly motivated Customer Success Manager (CSM) with a passion for customers and an interest in Fintech/alternative investments.   The CSM role sits between our client facing teams and our clients’ organization. This individual will serve as the Customer Advocate for Preqin’s strategic and high growth accounts. CSMs will prioritize...


  • Singapur, Singapore Datadog Full time

    Customer Success Manager (Bahasa Speaking) Singapore, Singapore #LI-SG3 As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer...


  • Singapur, Singapore ComplyAdvantage Full time

    As a key member of our APAC team, you will be responsible for driving customer success and leading our team of Customer Success Managers. Your primary focus will be on nurturing relationships with our key customers, providing them with exceptional service, and ensuring they achieve the best results from using ComplyAdvantage.About the Role:You will be...


  • Singapur, Singapore Datadog Full time

    Customer Success Manager - Bahasa SpeakingSingapore, Singapore#LI-SG3As a Customer Success Manager, you will drive new product attachment and strong relationships across our existing customer base through onboarding, up-selling, and cross-selling. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted...


  • Singapur, Singapore ComplyAdvantage Full time

    As the Head of Customer Success, APAC, you will be accountable for delivering exceptional value to our APAC-based customers. This role requires a strong leader who can mentor and develop a team of Customer Success Managers, while also nurturing relationships with key customers and serving as a trusted advisor to our clients.About the Role:You will be...


  • Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...


  • Singapur, Singapore ComplyAdvantage Full time

    As the Head of Customer Success (APAC), you will be accountable for value realisation and success of our APAC based customers as well as leading and mentoring our team of Customer Success Managers. You'll be charged with nurturing relationships with a portfolio of our key customers as well as being a trusted advisor to our clients and enabling them to get...


  • Singapur, Singapore ComplyAdvantage Full time

    As a Manager, Customer Success (APAC), you will be accountable for value realisation and success of our APAC based customers as well as leading and mentoring our team of Customer Success Managers. You'll be charged with nurturing relationships with a portfolio of our key customers as well as being a trusted advisor to our clients and enabling them to get...