Senior International Insurance Services Specialist

1 month ago

Singapore Zurich Insurance Company Full time

Job Title: Senior International Insurance Services Specialist

Location: Singapore

The Opportunity:

As a Senior International Insurance Services Specialist at Zurich Insurance Company, you will play a key role in supporting the execution and servicing of international insurance programs. You will develop strong partnerships with underwriters and other stakeholders to deliver high-quality services and ensure the successful implementation of global insurance programs.

Key Responsibilities:

  • Manage international insurance programs, including handling and resolving day-to-day issues, performance monitoring, and participating in service review meetings.
  • Act as an account representative to customers and brokers, providing services and support across the worldwide network.
  • Communicate effectively with customers, brokers, and internal stakeholders to ensure seamless service delivery.
  • Handle multiple lines of business, including Property, Financial Lines, Liability, Marine Cargo, and Casualty insurance.
  • Design and manage operational action plans to meet operational KPIs and prioritize service delivery to customers.
  • Proactively escalate potential issues to relevant stakeholders and investigate and resolve escalations efficiently.
  • Allocate work, provide coaching and guidance to the team, and monitor operational processes to identify opportunities for improvement.
  • Diagnose and provide business solutions for value-added services and address customer-specific solution management.
  • Support underwriters and relationship leaders in enhancing international program solutions as a service and network specialist.
  • Prepare and deliver service presentations to brokers and customers as required.
  • Provide program overviews and statistics by producing reports from the reporting platform.
  • Identify and comply with main principles relevant to legal and regulatory controls that govern standard work practices.
  • Collaborate with the finance team to follow up and manage cash collection.
  • Supervise and quality-assure data quality and integrity in systems used.
  • Perform quality checks on data entry before information is sent to the network.
  • Lead various projects and monitor and control allocated human and material resources assigned to project work.
  • Ensure the successful completion of projects by maintaining continuing dialogue with various stakeholders during implementation of major projects.
  • Perform reinsurance maintenance and coordination with all internal and external stakeholders.

Qualifications, Experience & Skills:

  • Bachelor's degree (or equivalent) in Commercial Insurance or equivalent qualification.
  • 5 or more years of experience in commercial insurance (insurance companies or brokers), with Property, Financial Lines, Marine Cargo, and Casualty insurance required.
  • Prior experience with international insurance programs and/or captives and/or reinsurance accounting required.
  • Prior experience to lead, contribute, and support the design, testing, and implementation of various operational projects.
  • Open-minded, ability to work and adjust with people from different backgrounds, countries, and cultures.
  • Strong analytical and planning skills with ability to effectively manage changing priorities.
  • Ability to communicate effectively with people in a variety of roles and at a variety of organizational levels.
  • Excellent written and verbal communication skills.
  • Excellent networking skills.
  • Self-motivated with an ability to work independently and prioritize tasks.
  • Excellent analytical skills with an ability to turn data into useful information.
  • Attention to detail (important for both IT systems and policy documentation).
  • Ability to anticipate and to look proactively for the necessary information.
  • Ability to organize and host internal conference calls with different departments.

You are the heart & soul of Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

People are Zurich's most important asset. Their varied skills, perspectives, and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities, and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences.

Let's continue to grow together

Location(s): Singapore

Remote working: Hybrid Working Module

Schedule: Full Time

Recruiter name: Ahona Adhikary

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