Coffee Service Captain
6 days ago
Tiong Bahru Bakery is seeking a skilled Coffee Service Captain to join our Front of House Team. As a key member of the team, you will be responsible for delivering exceptional customer experiences and ensuring seamless service operations.
About the Role
The successful candidate will have a strong passion for delivering excellent customer service, with a focus on providing a welcoming and attentive experience for all guests. You will be responsible for operating in the front-of-house environment, taking orders, and facilitating effective communication and engagement among team members. Additionally, you will establish relationships with customers to build trust and confidence, while adhering to food and beverage safety and hygiene policies and procedures. Your interaction with guests and ability to maintain a clean and safe service environment will be essential in meeting our high standards.
Responsibilities
This role requires a dynamic individual who can multitask, work effectively under pressure, and provide exceptional customer service. Key responsibilities include:
- Operating in the front-of-house environment to take orders and provide positive customer experiences
- Facilitating effective communication and engagement among team members
- Establishing relationships with customers to build trust and confidence
- Maintaining food and beverage safety and hygiene policies and procedures
- Interacting with and serving guests
- Maintaining a clean and safe service environment
Requirements
To be successful in this role, you will need to possess strong communication and teamwork skills, with a focus on delivering exceptional customer experiences. Relevant experience in the food and beverage industry would be an advantage, as well as certifications in food safety and customer service. If you are passionate about delivering outstanding customer service and have a drive to succeed in a fast-paced environment, we encourage you to apply.
What We Offer
We offer a competitive salary range of SGD 2,200 - SGD 2,600 (5-day work week), plus benefits such as a completion bonus of $2,500*, career growth opportunities, end-year performance bonus, birthday leaves and vouchers, group medical, hospitalization, and dental insurance, overseas expansion exposure opportunities, discounts across all SEG brands, and group D&D and team bonding events.
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