Senior System Analyst

4 weeks ago


Singapur, Singapore IHiS Full time

Job Overview

We are seeking a highly skilled Senior System Analyst to join our Telehealth Operations team. As a key member of our support team, you will be responsible for providing level 2 application support, investigating and resolving reported incidents, and performing regular system maintenance activities.

Key Responsibilities

1. Collaborate with level 1 and level 3 support teams to resolve incidents and recover service.

2. Work with level 3 support teams to fulfill service requests and change requests.

3. Document and track incidents, service requests, change requests, and provide regular progress updates.

4. Coordinate closely with support teams to test and deploy defect fixes, enhancements, and patches to the production environment.

5. Lead and coordinate regular system maintenance and upgrade activities, such as monthly maintenance, patching, and hotfix deployments.

6. Review and update project documentation and processes.

7. Work with the procurement team and vendors to procure necessary software and services.

8. Provide 24/7 primary application maintenance and support.

Requirements

1. At least 1-4 years' experience in the IT industry, inclusive of 2 years' experience in application support and operations.

2. Good understanding of IT technologies, methodologies, and processes, including SDLC and Agile.

3. Experience in application support and maintenance for mobile applications and web portals.

4. Good track record in managing business users and working with other support teams.

5. Strong analytical skills and ability to work independently.

6. Experience in the healthcare industry is an added advantage.

7. Degree in Computer Science, Computer Engineering, or equivalent.

Apply Now

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