Spa Customer Experience Manager

1 week ago


Singapore beBeeCustomerService Full time $3,500 - $5,000

We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience. The ideal candidate will have excellent communication and interpersonal skills, be proficient in using computer systems and appointment software, and have the ability to multitask and work in a fast-paced environment.

Key Responsibilities:
  • Greet and welcome clients with a warm and professional demeanor
  • Manage appointment bookings and scheduling using our system
  • Handle phone calls, emails, and walk-in inquiries promptly and courteously
  • Provide information about our services, promotions, and packages
  • Maintain the cleanliness and organization of the reception area
  • Process payments and manage billing accurately
  • Coordinate with therapists and spa staff to ensure timely service delivery
  • Handle customer feedback and resolve any issues efficiently

The successful candidate will have a minimum SPM/O-Level or equivalent qualification, preferably a diploma in hospitality or related field. They will also have at least one year of customer service experience, preferably in the beauty, spa, or hospitality industry.

Requirements:
  • Excellent communication and interpersonal skills
  • Proficient in using computer systems and appointment software
  • Able to multitask and work in a fast-paced environment
  • Friendly, approachable, and professional attitude
Benefits:

Our spa offers a competitive compensation package, including salary, benefits, and opportunities for career growth and development.

Working Hours:

We operate Monday to Friday: 10:30 AM to 8:00 PM, Saturday: 10:00 AM to 6:00 PM, and Sunday and Public Holidays: Off.

Please note that only shortlisted candidates will be contacted for an interview.


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