Operations Efficiency Specialist
6 days ago
At TikTok, we strive to create a safe and empowered online community.
About Trust & SafetyThe Trust & Safety (T&S) team is responsible for ensuring our global online community remains secure and enjoys a seamless experience across all applications.
What You Will Be DoingYou will work with the AI Data Service and Operations (ADSO) team to provide safety and non-safety data annotation services and search operation services for all international products.
As an Operations Efficiency Specialist, you will manage the resource planning cycle and process for ADSO to ensure operational efficiency at scale.
Your Responsibilities- Manage resource planning for operations delivery teams within ADSO.
- Work closely with operations delivery teams to govern planning parameters and review ad-hoc resource requests.
- Analyze data to review operations volume and performance trends.
- Drive process improvement projects to regularly improve the resource planning process.
- Manage capacity delivery schedules and use data-driven analysis to model various deployment scenarios.
- Collaborate with cross-functional teams to enhance capacity monitoring and reporting tools.
- Bachelor's degree in a relevant field, such as business, economics, or statistics.
- At least 3 years of relevant work experience in data analysis, resource management, and strategic planning.
- Expertise in data analysis using Excel.
- Strong stakeholder management skills, especially with senior stakeholders.
- Excellent communication skills in English, both written and verbal.
TikTok values creativity and diversity. We are committed to creating an inclusive space where employees are valued for their skills, experiences, and perspectives.
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