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Become a Key Player in Customer Support

2 weeks ago

Singapore beBeeCustomerService Full time $25,000 - $40,000
Job Role: Customer Service Representative

As a customer service representative, you will play a crucial role in ensuring the smooth operation of our retail and corporate rentals. Your responsibilities will include:

  • Providing timely and accurate information to external customers.
  • Activating replacement cars for insured customers and following up on due dates for returns.
  • Processing rental workflows through Fleetnetics accurately.
  • Ensuring accurate processing of driver particulars to respective authorities for summons.
  • Preparing quotations and processing monthly renewals for corporate accounts.
  • Handling technical or breakdown issues such as vehicle inability to start or accidents.
  • Handling cash and credit transactions accurately and securely.
  • Working with operations to maximize fleet utilization.
  • Establishing professional communication with external customers.
  • Maintaining a tidy reception area to create a welcoming environment.

Requirements:

  • No prior experience is necessary.
  • A candidate must possess at least an N Level or Diploma in any field.
  • Good knowledge of MS Office applications.
  • Strong communication and problem-solving skills.
  • Attention to detail, presentability, patience, and excellent customer service skills.
  • Good command of English and Mandarin to liaise with colleagues.
  • Preferably with a valid driving license.
  • Flexible work schedule including 5.5 days per week.
  • Ability to start work within short notice.
  • Priority will be given to Singaporeans.