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Lead Clinic Coordinator

3 weeks ago

Singapore beBeeHealthScreening Full time $3,500 - $5,500

As a Health Screening Coordinator, you will be responsible for managing the reception area, attending to clients, triaging screeners, and handling administrative tasks. This role is critical in ensuring the smooth running of our health screening clinic.

Key Responsibilities:

  • Clinic Administration
    • Support daily clinic operations, including triaging screeners, managing supplies, emails, and patient appointments.
    • Prepare and process patient results, letters, and screening reports on a regular basis.
    • Make outbound calls to clients due for re-screening.
    • Handle mail processes and assist in promotional efforts with community partners.
  • Vendor & Partner Coordination
    • Liaise with laboratories, healthcare providers, and suppliers to ensure smooth clinic operations.
    • Manage donations received at the clinic and assist with other office-related tasks.
    • Coordinate with screeners on results, follow-ups, and scheduling.
  • Call Management & Client Support
    • Answer and manage clinic calls and enquiries with a focus on one-stop resolution.
    • Book, update, or cancel appointments via our SCS LEAP system.
    • Explain screening eligibility criteria and provide guided alternatives where required.
    • Follow up promptly on client messages and queries within two working days.
    • Work closely with volunteers supporting call management.

Requirements:

  • Minimum Diploma in a related field
  • Familiarity with health screening and eligibility criteria
  • Clinic Operations Experience would be an advantage
  • Good communication skills, strong interpersonal skills
  • Comfortable working with people of all levels
  • Will to work on weekends
  • Proficiency in Microsoft Office software - especially MS Excel & Word
  • English language proficiency