AI Infrastructure Support Specialist

7 days ago

Singapore beBeeInfrastructure Full time $80,000 - $120,000

Job Title: AI Infrastructure Support Specialist

About the Role:

We are seeking a skilled and experienced individual to join our team as an AI Infrastructure Support Specialist. In this role, you will be responsible for supporting the daily operations and maintenance of our AI-accelerated high-performance computing (HPC) infrastructure.

Key Responsibilities:

  • Deploy, configure, and maintain various high-end GPU servers, storage servers, networking equipment, and software components in highly secure environments.
  • Perform hardware diagnostics, systems functionality, and firmware updates as required.
  • Collaborate with engineering teams to assist in tailored customer environment deployments, including bare-metal systems, HPC Clusters, Kubernetes, and Slurm.
  • Serve as the first line of engineering support for onsite operational issues, including troubleshooting hardware, network, and software problems.
  • Troubleshoot incidents, escalate critical issues, and provide feedback to appropriate teams for improvements.
  • Participate in an on-call rotation to ensure 24/7 availability and responsiveness to critical issues.
  • Provide technical support to the GOC Support Specialist team in troubleshooting HPC-related problems.
  • Document incident details, resolutions, and lessons learned to enhance future problem-solving.
  • Maintain clear, accurate, and up-to-date documentation to promote effective knowledge sharing across the team.
  • Communicate effectively with GOC, HPC Engineers, internal teams, stakeholders, and end-users to ensure alignment on issue resolution.

Required Skills and Qualifications:

  • Bachelor's degree in computer engineering, computer science, or a related technical field.
  • 5+ years of experience in field service technical areas.
  • Strong understanding of server hardware technology, Linux environments, and troubleshooting hardware problems, with adherence to physical and system-level security standards.
  • Experience with scripting languages, such as Bash and Python.
  • Familiarity with using workload manager and cluster software, such as Slurm, Kubernetes, Nvidia BCM, Prometheus, Grafana, ELK, etc.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Strong communication skills, both written and verbal.

Benefits:

  • Full-time employment basis.
  • Diverse and inclusive workplace culture.
  • Opportunities for professional growth and development.

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