Technical Service Manager for Oil Additives

2 months ago

Singapur, Singapore Evonik Full time

What We Provide

Discover a realm of possibilities with Evonik. Join us in our mission to create innovative solutions that contribute to a more sustainable world and enhance the quality of life. At Evonik, you will have the opportunity to grow and thrive alongside a diverse team of 33,000 professionals. We offer attractive career paths, comprehensive development programs, competitive remuneration, and benefits, as well as flexible working arrangements through our #SmartWork initiative. Bring your unique perspective, develop your skills, and find a fulfilling career that aligns with your aspirations.

Key Responsibilities

  • The Technical Service Manager is primarily dedicated to customer support, allocating approximately 75% of their time to this function. This role collaborates closely with the Sales team to initiate and implement projects that meet contribution targets and prioritize initiatives for future sales growth.
  • Plays a crucial role in driving business development through technical marketing and fostering strong relationships with key accounts.
  • Works alongside the Sales Manager to build and nurture strategic partnerships with key stakeholders at customer organizations, gaining insights into competitive challenges and understanding the value propositions of competitors.
  • Collaborates with the Marketing team to identify and articulate value drivers for specific applications, translating these into actionable projects tailored to customer needs.
  • Oversees the technical execution of projects, ensuring alignment with both internal functional groups and external partners, while being responsible for formulation modification projects and engaging with R&D initiatives.
  • Partners with Sales to facilitate the commercial rollout of new products and services, whether developed internally, sourced from third parties, or co-created with customers.
  • Assists manufacturing teams in addressing quality concerns that affect product specifications and performance, and consults on technical customer inquiries.
  • Maintains in-depth application knowledge of Evonik's offerings across various market segments and stays informed about ongoing development projects with OEMs.
  • Educates both internal teams and customers on oil additives technologies, participates in industry committees, and collaborates with academic institutions on research initiatives.
  • Strengthens technical relationships with key regional accounts and target OEMs.
  • Engages in technical discussions with OEM customers to understand their product development requirements.
  • Initiates laboratory projects and blend studies to recommend optimal products for enhancing customer formulations.

Qualifications

  • Bachelor’s or Master’s degree in Chemical or Mechanical Engineering, with 6 to 8 years of experience in technical sales or services.
  • Proficient in utilizing IT tools and techniques for effective organization and productivity.
  • Strong IT skills, including proficiency in Microsoft Office and SAP.
  • Ability to work effectively within diverse cultural environments.
  • Willingness to relocate as necessary for business needs.
  • Exceptional interpersonal and communication abilities.
  • Strong analytical and problem-solving skills.
  • Collaborative team player with the capability to work independently.
  • Willingness to travel as required for business purposes.

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