Technical Service Manager for Oil Additives
2 months ago
What We Provide
Discover a realm of possibilities with Evonik. Join us in our mission to create innovative solutions that contribute to a more sustainable world and enhance the quality of life. At Evonik, you will have the opportunity to grow and thrive alongside a diverse team of 33,000 professionals. We offer attractive career paths, comprehensive development programs, competitive remuneration, and benefits, as well as flexible working arrangements through our #SmartWork initiative. Bring your unique perspective, develop your skills, and find a fulfilling career that aligns with your aspirations.
Key Responsibilities
- The Technical Service Manager is primarily dedicated to customer support, allocating approximately 75% of their time to this function. This role collaborates closely with the Sales team to initiate and implement projects that meet contribution targets and prioritize initiatives for future sales growth.
- Plays a crucial role in driving business development through technical marketing and fostering strong relationships with key accounts.
- Works alongside the Sales Manager to build and nurture strategic partnerships with key stakeholders at customer organizations, gaining insights into competitive challenges and understanding the value propositions of competitors.
- Collaborates with the Marketing team to identify and articulate value drivers for specific applications, translating these into actionable projects tailored to customer needs.
- Oversees the technical execution of projects, ensuring alignment with both internal functional groups and external partners, while being responsible for formulation modification projects and engaging with R&D initiatives.
- Partners with Sales to facilitate the commercial rollout of new products and services, whether developed internally, sourced from third parties, or co-created with customers.
- Assists manufacturing teams in addressing quality concerns that affect product specifications and performance, and consults on technical customer inquiries.
- Maintains in-depth application knowledge of Evonik's offerings across various market segments and stays informed about ongoing development projects with OEMs.
- Educates both internal teams and customers on oil additives technologies, participates in industry committees, and collaborates with academic institutions on research initiatives.
- Strengthens technical relationships with key regional accounts and target OEMs.
- Engages in technical discussions with OEM customers to understand their product development requirements.
- Initiates laboratory projects and blend studies to recommend optimal products for enhancing customer formulations.
Qualifications
- Bachelor’s or Master’s degree in Chemical or Mechanical Engineering, with 6 to 8 years of experience in technical sales or services.
- Proficient in utilizing IT tools and techniques for effective organization and productivity.
- Strong IT skills, including proficiency in Microsoft Office and SAP.
- Ability to work effectively within diverse cultural environments.
- Willingness to relocate as necessary for business needs.
- Exceptional interpersonal and communication abilities.
- Strong analytical and problem-solving skills.
- Collaborative team player with the capability to work independently.
- Willingness to travel as required for business purposes.
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Singapur, Singapore Evonik Full time{"Responsibilities": "As a Technical Service Manager for Oil Additives, you will play a pivotal role in driving business development through technical marketing and strengthening technical contacts with target accounts.Key responsibilities include:Supporting customers and initiating projects that deliver on contribution targets within the current fiscal year...
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