Technical Service Manager for Oil Additives

2 months ago


Singapur, Singapore Evonik Full time

What We Provide

At Evonik, we invite you to discover a realm of possibilities. Collaborate with us to create innovative solutions that contribute to a more sustainable world and enhance the quality of life. Join our diverse team of 33,000 professionals and take advantage of various career paths and exceptional development programs. We offer competitive compensation, health benefits, and flexible working arrangements through our #SmartWork initiative. Bring your unique insights, develop your capabilities, and find a fulfilling career that aligns with your aspirations.

Key Responsibilities

  • The Technical Service Manager primarily dedicates approximately 75% of their time to customer support. This role collaborates with the Sales team to initiate and implement projects that meet contribution targets for the current fiscal year while prioritizing initiatives that will drive sales growth in the following years. The Technical Service function acts as the operational arm of Oil Additives (OA) for achieving contribution margins.
  • Plays a crucial role in enhancing business development through technical marketing and fostering strong technical relationships with key accounts.
  • Works alongside the Sales Manager to build and nurture deep connections with essential functions and individuals at customer organizations, facilitating strategic partnerships between Evonik and its clients. This role requires an understanding of competitive dynamics, particularly regarding competitor technologies and value propositions.
  • Collaborates with the Marketing team to define value drivers for specific applications at targeted customers and translates these into actionable initiatives and projects.
  • Oversees the technical execution of projects to meet objectives, coordinating with various functional groups within OA (such as Technical Service and R&D) and with customers or third parties. Holds full technical responsibility for formulation modification projects and collaborates with Innovation on smaller polymer modification initiatives.
  • Partners with Sales to ensure the successful commercial launch of new products and services developed by Evonik, third parties, or in collaboration with customers.
  • Assists manufacturing teams with quality-related issues affecting product specifications or performance, including raw material substitutions and customer-requested modifications; consults with production and sales on technical customer inquiries.
  • Maintains in-depth application knowledge of Evonik's products and services across various market segments, while being aware of ongoing development projects and initiatives with OEMs that impact the existing market landscape.
  • Educates both OA and customers about OA technologies relevant to specific applications, engages with industry committees involving direct customers, and stays informed about the intellectual property landscape related to formulations and applications.
  • Strengthens technical relationships with key regional accounts and target OEMs.
  • Engages in technical discussions with OEM customers to understand their product development requirements.
  • Initiates laboratory projects and blend studies to recommend appropriate products for enhancing customer formulations.

Qualifications

  • Bachelor’s or Master’s degree in Chemical or Mechanical Engineering, with 6 to 8 years of experience in technical sales or services.
  • Proficient in utilizing IT tools and techniques for effective organization and productivity.
  • Strong IT skills, including proficiency in Microsoft Office and SAP.
  • Ability to work effectively within diverse cultural groups.
  • Willingness to relocate as necessary.
  • Excellent interpersonal and communication abilities.
  • Strong analytical and problem-solving skills.
  • Team-oriented with the capability to work independently.
  • Willingness to travel as required by business needs.


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