Customer Service Expert

3 weeks ago


Singapore ADEMCO (FAR EAST) PTE LTD Full time
Job Overview:
As a Customer Service Officer at ADEMCO (FAR EAST) PTE LTD, you will play a vital role in delivering exceptional service quality satisfaction. This position involves expert account activities management, focusing on ensuring service excellence delivery to both internal and external customers and partners.

Key Responsibilities:
  • Manage customer feedbacks and complaints effectively
  • Maintain service level excellence for both internal and external customers and partners
  • Perform front-office and back-office duties, including customer enquiries, quotations, order processing, and fulfilment
  • Collaborate with team members to ensure accurate and timely service delivery
  • Participate actively in customer retention programs and strategies
  • Track and assist in collecting outstanding payments related to department income
  • Conduct ad-hoc duties such as billing and filing

Requirements:
  • Minimum Diploma and 3 years of experience in the service-related industry
  • Meticulous, organised, and an effective team player
  • Excellent command of English and Chinese, written and spoken, for liaising with English and Chinese speaking clients
  • Immediate commencement required

Estimated Salary: $40,000 - $60,000 per annum, depending on qualifications and experience. Benefits: Health insurance, dental reimbursement, AWS + performance bonus, friendly work environment, multiple buses to town, and proximity to the upcoming Havelock MRT Station (TE16).

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