
Portfolio Optimization Specialist
2 weeks ago
This exciting role offers the opportunity to join a fast-growing organization as an Executive responsible for managing client portfolios and optimizing the client experience.
The ideal candidate will have strong technical knowledge and experience in their assigned area of expertise, with a thorough understanding of underlying principles and concepts within that field.
Key Responsibilities- Maintain accurate records of client information, manage contracts and agreements, and prepare reports and presentations.
- Coordinate schedules for relationship managers and clients to ensure efficient time management and smooth communication.
- Process transactions, manage expense reports, and handle routine requests to free up relationship manager's time for strategic activities.
- Research market trends, competitor offerings, and industry news to support relationship managers in providing informed advice and tailored solutions.
- Analyse client data, prepare reports on portfolio performance, and provide insights to inform portfolio adjustments and client recommendations.
- Manage inbound and outbound communication through phone, email, and other channels, relaying important information and responding to client inquiries.
- Support relationship managers with planning, tracking, and execution of complex client projects by managing timelines and resources, identifying potential issues, summarising client portfolios, and proactively communicating updates and opportunities.
- Provide guidance to new customers through account opening procedures, explain account terms and conditions, and set up online access and other services.
- Resolve customer concerns and inquiries related to account balances, statements, transactions, and fees.
- Perform prescribed activities in a timely manner and to a high standard, driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise.
- Thorough understanding of underlying principles and concepts within the area of expertise.
- Lead and supervise teams, guiding professional development, allocating work requirements, and coordinating team resources.
- Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to an excellent standard.
All colleagues are expected to demonstrate Barclays' Values and Mindset, including Respect, Integrity, Service, Excellence, Stewardship, Empower, Challenge, and Drive.
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